Terms of Collaboration
Last updated: May 2026
These Terms of Collaboration (“Terms”) govern every commercial engagement between Locksmith Laconia — Kalampokis Ioannis (“Provider”, “we”, “us”) and any person or business that requests, authorises, or receives our locksmith and related services (“Client”, “you”). By instructing us to attend a site, supply goods, or perform work—even verbally or by telephone—you confirm that you have read and accept these Terms. If you do not agree, you must not use our services.
1. Scope, priority, and language
These Terms apply to all quotations, call-outs, supply of locks, keys, cylinders, remotes, accessories, and labour, including urgent and out-of-hours services. Any written quotation or order confirmation we issue prevails over marketing descriptions on this website if there is a conflict. The Greek version of these Terms (where published) is authoritative for interpretation in Greece; other language versions are for convenience only.
2. Orders, quotations, and contract formation
A binding contract is formed when you place an order we accept or when we commence work at your request. Written quotations are valid only for the period stated on them (or, if none, 14 days). Estimates and indicative prices given by telephone are non-binding until confirmed in writing or invoiced after work, except where a fixed price was expressly agreed before work started. You warrant that anyone who instructs us on your behalf has full authority to bind you and to grant access to the premises or vehicle.
3. Prices, expenses, and payment
Unless otherwise agreed, our prices are in euros (€), plus VAT where applicable, and include standard consumables only as specified in the quotation or invoice. Call-out fees, night/weekend premiums, mileage, parking, tolls, and special-order parts may be charged separately if reasonably incurred. Payment is due on completion of the service unless we have agreed different credit terms in writing. Late payment may incur statutory interest and reasonable recovery costs. Title to goods (keys, cylinders, remotes, etc.) passes only after full payment. Until paid in full, we may retain collateral or recovered items where lawfully permitted.
4. Your obligations, legality, and access
You must provide accurate information about the site, vehicle, lock type, security systems, and risks (including alarms, glass, reinforced doors, or structural issues). You must ensure lawful right to request entry, repair, replacement, or reprogramming—whether as owner, tenant with permission, authorised representative, or insurer. You must provide safe working conditions, free harassment, and unobstructed access. You indemnify us against claims, fines, or losses arising from false, incomplete, or misleading information, lack of authority, or concealed hazards.
5. Emergency openings, verification, and refusal
For emergency openings or sensitive security work, we may require reasonable proof of identity, address, vehicle registration, ownership, lease, or authorisation. We may refuse or postpone work if verification is insufficient, if the request appears unlawful, unsafe, or abusive, or if payment security is not satisfactory. You accept that refusal in good faith does not create liability on our part. Where work proceeds based on representations you make, you remain fully responsible for their accuracy.
6. Execution of work, materials, and third parties
We perform services with professional skill and in line with common industry practice in Greece. We are not liable for defects that pre-existed, were concealed, or result from manufacturer faults, incompatible hardware, third-party installations, or client-supplied materials unless we expressly warranted those items in writing. Photographs, measurements, or diagnostics may be used for quotation, warranty, or dispute resolution. If we recommend replacement or upgrade and you decline, we are not responsible for recurring failures of the retained component.
7. Warranty, liability cap, and indemnity
We provide a limited warranty on our labour and on parts we supply, for 90 days from invoice date, covering defects attributable to faulty installation or defective new parts under normal use. Warranty excludes misuse, vandalism, attempted burglary damage, water or fire damage, power surges, software issues outside our control, and adjustments requested after sign-off. To the fullest extent permitted by applicable law, we are not liable for indirect or consequential loss (including lost profits, lost data, business interruption, or reputational harm). Our aggregate liability for any single engagement is capped at the total fees actually paid to us for that engagement. Nothing in these Terms excludes liability that cannot legally be limited (including, where applicable, death or personal injury caused by our proven gross negligence). You indemnify us against third-party claims arising from your breach of these Terms or lack of authority.
8. Cancellations, force majeure, complaints, and law
If you cancel after we have been dispatched or parts have been specially ordered, reasonable cancellation or restocking fees may apply. Neither party is liable for delay or non-performance caused by events beyond reasonable control (including severe weather, strikes, supply shortages, or transport disruption). Complaints must be submitted in writing within 14 days of service completion with supporting evidence; we will respond within a reasonable time. These Terms are governed by the laws of Greece. Exclusive jurisdiction lies with the competent courts of Sparta, Laconia, without prejudice to mandatory consumer protections where you qualify as a consumer under Greek law. We may update these published Terms; the version on our website at the date of your order applies unless we notify you otherwise in writing.
This page summarises standard commercial terms for transparency. It does not replace individual written agreements or legal advice tailored to your situation. For questions, contact us using the details in the site footer.